expectations, house Rules & Terms/Conditions

Expectations:

Upon arrival, you will be greeted by ‘either’ Lewis or Becki. We will welcome you and explain any necessary information regarding your stay.

House Rules:

NO PETS.

NO SMOKING ANYWHERE IN THE APARTMENT OR THE MAIN BUILDING.

STRICTLY NO SOCIAL GATHERINGS OR EVENTS.

CHILDREN SHOULD BE SUPERVISED AT ALL TIMES, AND ARE NOT TO BE LEFT ALONE IN THE APARTMENT.

PLEASE REMOVE OUTSIDE FOOTWEAR WHILST IN THE APARTMENT.

How things work:

Front door
The front door is on a soft closer to meet fire regulations. The handle is a pull ‘lift-up’ then lock design.

Utility area
This large cupboard houses the heat exchanger for heating and water, electricity panel, the washer dryer, first-aid box, fire blanket, ladder, hoover, hair dryer, iron, ironing board, cloths airer, dust-pan and brush, and some ‘old’ towels for cleaning up any accident.
This is a ‘serviced’ apartment (on a weekly basis) and  laundry capsules are only provided for longer stays, ie 5 nights or more.

Lights
The entrance light in the right as you enter, the kitchen under counter light and the table lamp are all on standard switches.
All of the other lights are on dimmer switches. The lounge wall lights by the left dimmer next to the white mirror.

Hair dryer station
We have provided a socket and storage place for the hair dryer while in use which is situated next to the white mirror.

Intercom 
The intercom is there to answer if someone is calling the apartment from the main building entrance.

Shower/WC
To flush the toilet push firmly ‘in the centre’ and hold briefly for a full flush.
The shower is operated by the controls on the cubicle. Ensure to close the shower door fully when entering.
If you require a soap dispenser top-up during longer stays, please ask, allowing us the time to service.

Bedroom 
The bedroom has plenty of storage space including a large wardrobe.
On top of the wardrobe is an ‘addition’ sofa bed mattress should you require extra comfort on the sofa bed.

Kitchen
The kitchen should have everything you need to cater to your stay. If you need something else which is not on the inventory then please discuss this with us.
There is a fridge and a freezer along with an oven and hob. The hob/stove extraction is above (behind the white panel). To operate, look up underneath and turn the timer dial. This opens up the vent extraction.
The hob operates by touch.
The toaster should be self-explanatory but please ask if required.
The microwave is self-explanatory but please ask if assistance is needed.

Lounge area
Coffee machine and hot water dispenser:
The hot drinks area is there for you to prepare your hot drink.
Please be mindful of this area and clean up any accidents and spillages properly.

The instructions for the coffee machine are next to it.

The hot water dispenser can be filled up like a standard kettle at the sink. Lift up the whole unit (minus the drip tray) and fill at the kitchen sink.
As a guidance, turn the dial 3/4 full and this provides hot water for the large mugs. The stop button on the top/front stops the operation.

The drinks area light:
Touch briefly the end of the light to turn on/off (don’t hold or randomly touch).
Holding dims it. When touched, allow a brief second to dim off.

The cupboard above the hot drinks station is locked and not accessible to guests.

TV:
The televisions have Netflix, prime video, and Disney plus subscriptions. Where applicable please select welcome retreats as the user.
The remote controller in the lounge has a wand function. ‘Shake’ the remote from side to side ‘briefly’ to bring up the cursor on the TV for easier use.

Bed settee (important): 
To use, please remove all of the cushions and pull out the bed frame ‘as per the notifications’ on the frame itself.

It is important you pull up and out the ‘correct way’ otherwise you will likely break the mechanism.

Windows:
The windows in both the lounge and the bedroom can be opened by pulling ‘down’ the finger latch.

Cleaning & Bins:
Please clean up after yourself and leave the apartment how you would expect to find it. The cleaning fee is only there to pay for a basic wiping down and hoover service as and when required.
Please empty your waste in the waste room which is situated in a separate out-house. Directions will be explained or told on request. The keypad number for the waste out-house is currently C1234.

Parking:
PARKING IS FREE, only for stays of 2 nights or more, when pre-arranged, only within the designated areas, and only up until the check-out time.

Terms & conditions:
Lost keys are charged at £45 per fob and £15 for the key.

All incidents and accidents are to be reported regardless of type.
Breakages are chargeable, although some minor accidents in this regard will likely be waived, but only if reported.

Please abide by the checkout procedures and vacate by 10 am to avoid additional fees.

You will need to communicate your checkout time with us before leaving as we will need to meet you at the property to collect the keys. However, in some cases, we can arrange for the key to be left for us in a designated place. Please discuss your requirements with us prior to departure.

Thank you.